Privacy Policy

Effective Date: August 15, 2024

Introduction

Nova Auto Pros ("we," "our," or "us") values your privacy. This Privacy Policy outlines the types of information we collect from our website, https://www.novaautopro.com, and how we use, share, and protect that information.

Effective Date: October 15, 2024

Nova Auto Pro ("we," "us," or "our") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect information that you provide to us when you opt in to receive SMS (text messages) and phone calls, as well as when you submit personal information for credit reports.

Information We Collect

1. SMS and Phone Call Consent

When you consent to receive SMS and phone calls from Nova Auto Pro, we may collect the following information:

Phone number: To send you SMS messages and place phone calls related to your inquiries, appointments, or other services.
Name: For personalized communication.
Preferences: Information on your preferences or interests to provide relevant content.

2. Credit Report Information

When you apply for financing or a credit report through Nova Auto Pro, we may collect sensitive personal information, including but not limited to:

Social Security Number (SSN): For submitting credit reports to third-party financial institutions.
Financial Information: Such as income, employment history, and other relevant details.

How We Use Your Information

1. SMS and Phone Communications

By opting in to receive SMS and phone communications, you consent to the following uses of your information:

Communication Purposes: We use your phone number to send SMS notifications, updates, promotions, and service-related messages. We may also use your phone number to call you regarding appointments, inquiries, or service follow-ups.
Personalization: We may use your information to tailor messages to your preferences and needs, ensuring you receive relevant offers and updates.
Compliance: We comply with all applicable regulations related to SMS and phone communications, including obtaining your express consent before sending messages.

2. Credit Report Information

By providing your Social Security Number (SSN) and other personal information, you consent to the following uses:

Credit Report Submission: Your SSN and personal information are used solely for the purpose of submitting credit reports to third-party financial institutions for financing or leasing purposes.
Data Protection: We take the security of your personal information very seriously. Your Social Security Number and other sensitive information are encrypted and stored securely, in compliance with federal and state data protection laws. We only share your information with financial institutions necessary for the credit report process.

Data Security and Protection

Encryption: All sensitive information, including your Social Security Number, is encrypted using industry-standard encryption protocols when stored or transmitted.
Access Controls: Access to your personal information is restricted to authorized personnel involved in processing your credit report. We do not sell or share your information with unauthorized third parties.
Compliance: We comply with all relevant federal and state regulations, including the Fair Credit Reporting Act (FCRA), to ensure your data is handled securely.

Opting Out of SMS Communications

You can opt out of receiving SMS messages or phone calls from Nova Auto Pro at any time by replying "STOP" to any SMS you receive or by contacting us directly at [Insert Contact Info]. After opting out, you will no longer receive SMS or phone communications unless you provide explicit consent in the future.

Your Rights

Access to Information: You have the right to request access to the personal information we hold about you, including your credit report details.
Right to Correct Information: You may request corrections to any inaccurate or incomplete personal information.
Data Deletion: You have the right to request the deletion of your personal information, subject to applicable laws and regulations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Information We Collect

Personal Information: When you contact us or use our services, we may collect personal information such as your name, email address, phone number, and payment information.
Non-Personal Information: We may collect non-personal information such as browser type, operating system, IP address, and usage data through cookies and similar technologies.
Credit Information: With your consent, we may collect information necessary to perform a credit report check, including your Social Security number, to assess eligibility for financing options.

How We Use Your Information

Service Delivery: To provide and improve our services, including processing transactions and fulfilling orders.
Communication: To send you updates, promotions, and information about our services that may interest you.
Analytics: To analyze usage patterns and improve our website and services.

How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with service providers to help us operate our business, comply with legal obligations, or protect our rights.

Security

We use industry-standard security measures to protect your information. However, no method of transmission over the internet or method of electronic storage is 100% secure.

We use cookies to enhance your experience on our website. You can adjust your browser settings to refuse cookies, but this may limit your ability to use certain features.

Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at info@novaautopro.com.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website.

If you have any questions or concerns about this Privacy Policy, please contact us at: info@novaautopro.com

Privacy Policy

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